ThruPut Manager support staff has a reputation for its technical expertise in both the development and support areas. We are committed to providing our customers with premium products and support by providing a variety of maintenance and support offerings to help you get the most for your investment dollar.

Support Central

ThruPut Manager Support Central is a 24 hour technical information and support service provided to help customers get maximum benefit from ThruPut Manager. The Problem Lookup Facility enables customers to access corrections and circumventions from our Problem Database.

Business Hours Support

Our support staff prides itself in providing prompt and knowledgeable resolutions to your support requests. Support personnel are available to handle your support needs by email or telephone from 8:30 a.m. - 5:30 p.m. Eastern Time.

Emergency Support

Round-the-clock access to ThruPut Manager support personnel is available for critical problem resolution.

Online Documentation

Customer access to a complete set of current ThruPut Manager documentation, 24 hours a day.

TM-Notify

An email-based communication vehicle used to provide product based critical updates and announcements from Compuware directly to the customer.

Basic Maintenance

All cumulative and preventative maintenance, enhancements to existing components, and revised documentation. In addition, customer suggestions are considered for software or documentation enhancement.

Operating System Currency

ThruPut Manager maintains timely currency/toleration of OS operating systems. As 'Partners in Development' with IBM and participants in their Early Support Program, we are able to ensure our products function correctly in tandem with MVS/JES2 GA releases.
For additional information regarding our Customer Services, contact us at ProductInfo@mvssol.com.
Customer Support
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